What Do Our Customers Think?
We know it sounds so much of a cliché, but our customers constantly praise us for delivery reliable, friendly and no pressured products and services. Here's where you get to find out what our customers really think! We actively encourage honest, fair feedback about our products and services, using Feefo to ensure all testimonials are genuine experiences that our customers have had.
What Our Customers Say About Midlands Hot Tubs
"Our hot tub arrived today, due to the current mad world we are living in we had to wait a little longer but it’s here and just in time for Christmas — fantastic service.
Simon is very friendly and approachable , he was really helpful and explained everything clearly. He answered any questions and is happy to answer any future ones too. Would highly recommend Midland Hot Tub"
"I didn't realise how much I would look forward to relaxing in my hot tub after work each day! When it's been one of those days, and I really need the jets to massage away all of the physical and mental stresses it is a gamechanger - Best thing we ever did was buy a hot tub"
"We have had Canadian hot tub from Simon at Midlands Hot tubs delivered in the last couple of weeks. It is fantastic and well worth the wait and we received great service."
"Just had my hot tub delivered and installed by Simon, looks great with the lights and jets running. Great service and knowledge with the installation."
"Absolutely loving my hot tub. I can’t recommend you guys enough. Simon lovely man so helpful explains everything. The advice given from start to finish was brill no pushy salesman talk. Very open and honest. Did have to wait a bit longer than expected but hey were in weird times cant be helped and worth the wait. Thank you Simon and team!"
"Excellent service - Love my tub 5*"
"Excellent service - Love my tub 5*"
"Excellent products and service. Simon was professional and helpful from start to finish. Organised the crane to lift the tub in and kept us up to date every step of the way. Highly recommended 5☆☆☆☆☆"
"Got our tub last week. Excellent, friendly, professional service from Simon, from initial consultation, through to delivery and installation. Would 100% recommend Midland Hot Tubs. Top Job!"
"Absolutely excellent service from order to delivery and installation."
"Simon and his team not only get the job done but they do so in such a friendly way. I have no hesitation in recommending Midlands Hot Tubs.
We scoured around for quite a while trying to find a hot tub at the price we wanted to pay but importantly someone who would take the pain and risk away from the pretty daunting crane challenge and offer the full job including organising a crane for an over house lift as part of the service.
Simon was the only one we found, who offered this full and let’s face it ‘proper’ end to end service. No passing the buck like most other companies we spoke with.
And the thing is, he as you would expect, got a proper crane and at a far more competitive price than I was finding myself anywhere. Others could learn a lot from Simon and his team.
Anyway our tub is superb, the whole service from initial socially distanced visit to our house to give great advice and offer options to getting the tub running and handing over was superb. Especially since all this took place during the COVID crisis.
Who needs a holiday when you’ve got one of these! Thanks Simon"
"Thanks Simon for a friendly fantastic and smooth delivery, we love our lovely artic lounge hot tub
see you soon"
"Great communication, prices delivery and expertise when ordering our tub. Simon organised a Crane to get our tub placed in our garden as access space was limited, which helped smooth and safe delivery and placement.
Would completely recommend these guys for any tub needs. Thankyou."
"Couldn’t be happier with our hot tub!
Simon was really helpful and knowledgable. Whole process was stress free- even with having the hot tub craned in due to limited space. Simon arranged everything which just made the day run so smoothly. Even gave us tips on how to reduce costs and changed the control panel on the day as he wasn’t happy with the original, nothing was too much trouble.
Very professional & friendly service, great prices and we can’t thank you enough!"
"Thank you midlands hot tubs for brilliant service and explaining about our new hot tub it’s been a whole week and can’t recommend it enough! Thanks a lot guys"
"Brilliant service. Good advice and communication. Making the most of lockdown with our new tub!"
"First class service and support. Simon went out of his way to get my hot tub up and running. Will definitely use again.
many thanks, Nigel"
"AMAZING - HIGHLY RECOMMENDED
Simon is a great bloke and we couldn't recommend him and his company enough.
Lovely, friendly service with a great range of tubs at great prices.
We got our hot tub delivered Friday and set up yesterday.
Simon gave us great service, right until the end and gave us all the information we needed and more.
We have got in it today as its now all ready to go and its brilliant.
Thank you so much x"
"Received my hot tub today, great service from Simon. Can't wait to get in it. Thanks"
"Simon came to the rescue last night and fixed the heater on our hot tub (very professional and stuck to government guidelines by keeping the 2m distance at all times). Woke up this morning and me and my family can now relax in our hot tub. This is just what our family needed to relax at these difficult times . Can not thank you enough ❤️❤️❤️❤️ #savethedayduringlockdown"
"Our hot tub had been out of action for over a year and we really wanted it fixed for our son's birthday. We contacted Simon and he quickly fixed our leaky pump and came out a few days later to fix the temperature control. Simon stayed for several hours to get it up and running and managed to do so in time for our son's party! Simon is great at what he does but also a genuinely nice guy! Thank you so much!"
"Our Brilliant and friendly service highly recommended if your thinking about buying a hot tube he is the best!"
"Fab company who go above and beyond! Simon was really helpful with the move of our hot tub. Very knowledgeable and was happy to come in the evening after work which was great for us! Would recommend Simon and his company to anyone! Thanks again for all your help!"
""Brilliant choice of hot tubs and expertise knowledge and even better prices. Hot tub is fantastic best I've ever been in, thank you so much. It’s amazing been in again tonight"
"Just had hot tub installed by Simon - we love it ! Purchasing was easy as gave us lots of info without any sales blarney & pressure to buy . Genuine & helpful . On the day of installation stayed late to ensure all was running properly & to show us how to maintain the water levels etc & offered assistance straight away day after when we had a few queries we had forgot to ask . Would recommend buying from Simon if you were thinking about purchasing a Hot Tub . Great service - he also recommended an electrician we could use for the installation for some last minute electrics we needed , who was also very helpful . Thanks Simon
"That's the Hot Tub serviced and a clean bill of Heath for another year of Hot Tub fun with family and friends. Brought from Simon a year ago and we've not had a single problem. Simon's advice has proved to be spot on ensuring we've not had any issues. Fully recommend to anyone thinking about getting one..... stop thinking about it and do it. You won't regret it. Thanks again Simon!!"
"Simon came all the way to Bracknell to fix our hot tub. Very professional service. Would have no hesitation in recommending him."