What Do Our Customers Think?
We know it sounds so much of a cliché, but our customers constantly praise us for delivery reliable, friendly and no pressured products and services. Here's where you get to find out what our customers really think! We actively encourage honest, fair feedback about our products and services, using Feefo to ensure all testimonials are genuine experiences that our customers have had.
What Our Customers Say About Midlands Hot Tubs
Honor S - Kenya Hot Tub
"Many thanks we are delighted with our customer service. A great company for quick communication and great customer service. So pleasant to deal with. I have full confidence in them."
Tina S - Infinity Hot Tub
"Exceptional service very friendly & efficient. Good communication. Good value product. Smooth installation process. Great price - don’t try to upsell you - just sell you the Right product for your needs. Highly recommend"
Tamara & Steven - Ocean Hot Tub
"Ordered our Hot Tub with Midlands Hot Tubs at the start of May, we received it end of May and we couldn’t be happier with it! Excellent customer service, prompt responses and very helpful! Delivery guys were really friendly, helpful and happy to answer any questions. Wouldn’t hesitate to recommend Midlands Hot Tubs to anyone! Thank you Simon, Claire and Delivery Team!"
Tracey & Guy W - Santorini Hot Tub
"Smooth right from order to delivery, plenty of communication, helpful and informative updates, delivery on time, brilliant experience from start to finish. And after care has been great so far. Highly recommended, one happy customer"
Hayley W - Palma Hot Tub
"Tthe hot tub is absolutely fabulous. It's such a lovely tub and well built and has everything we wish for in it. The lighting is lovely and we love how we can split the jets so have half on and half off. The service we received was brilliant. From the email communication to the full installation and the flow up. Simon and his colleague was very professional and thorough whilst commissioning and the drivers who delivered it were good. All in all 5 star service and would HIGHLY recommend to anyone. Very knowledgeable to, and honest which was great as not just trying to make lots of money out of us. Thank you again for all your help Hayley"
Debbie & Mark F - Fiji Hot Tub
"So we have had our hot tub 1 week now and are so happy with it every evening we have our bubble time once we have finished work and it definitely helps relax us both as we have a hectic work life. I would like to thank Simon and Simon for the seamless service from ordering to installation.
These guys are awesome and totally honest with the information they give you and make the whole journey enjoyable.
Especially Simon who even popped over at 9.30pm to check that everything was running ok.
These guys go one step further to ensure you are happy highly recommended and a fun experience.
Thanks guys, Debbie & Mark x"
Andrew D - Be Well E680 Luxury Hot Tub
"The service received from Midland Hot Tubs was second to none. Simon and Claire could not have been anymore helpful during the process. From the start of this journey until the day it turned up and beyond the service has been exceptional. Simon has always been on hand to advise and guide where required, he has built and outstanding company I would be happy to recommend time and time again."
Jodi-Ann C - Hydro Hot Tub
"What a wonderful experience buying from a company where customer service is still a priority . In a world where we now fight for decent service it was refreshing to buy from Midlands Hot Tubs. 5 star service all the way, and the hot tub is amazing quality . Thank you Simon and Simon x"
Paul D - Santorini Hot Tub
"Hi, I'm sorry for the delay in thanking yourself, Simon and the delivery lads. After a week of enjoying our fantastic hot tub, I just wanted to thank you for your constant updates relating to the delivery of our hot tub, and to Simon for travelling an hour and a half to commission our hot tub on a rainy morning, cheers Simon, we really appreciated it, as we have not stopped using the tub since you left. The guys who delivered the tub were really friendly and were really professional and managed to get the tub into the garden with little fuss, even though we did not think it would fit. The hot tub is everything and more than we could wish for and I would not hesitate to recommend Midland Hot Tubs to anyone wishing to purchase a Hot Tub. Once again, many thanks from Colette and myself and if you or Simon are ever in the area, please pop in for a cuppa. Regards Paul"
Fiona M - Hydro Hot Tub
"Simon and team produced the goods and gave brilliant advice as to what tub would work best for us. Thanks guys."
Kevin I - Kenya Hot Tub
"Simon and team have been great. Customer service has been brilliant, communication excellent and just an all round helpful team. Would highly recommend . Many thanks."
Simon G - Trident Elite Hot Tub
"Simon gave us excellent service and he was always willing to go the extra mile to make sure that we were happy. Delivery and installation went very smoothly and we have been enjoying our hot tub regularly for a few months now. We couldn't recommend him and his team more highly.."
Niamh McG - Infinity Hot Tub
"We had our hot tub delivered last week and we are loving it so far. Thanks to Simon and Claire for looking after us throughout the whole process and keeping us informed. Definitely recommend these guys - quality and service is second to none!"
Wendy C - Trident Elite Hot Tub
"Thank you Midlands Hot Tubs. Fitted my new hot tub today and can't wait to get in tomorrow. Great service and so helpful. Thank you."
Elaine H - Infinity Hot Tub
"fantastic service and love our new tub. couldn't be more helpful from start to installation."
Ben C - Fiji Hot Tub
"We are over the moon with our new hot tub from Midlands hot tubs!
Simon is the perfect person to by a hot tub from, he talks you through all the options and choices in terms of makes and spec’s so by the time we made our choice we had no doubts and the hot tub is perfect for us - We would highly recommend Midlands Hot Tubs!"
James F - Infinity Hot Tub
"Fantastic service from all the team - wanted to get the infinity hot tub in before Christmas and everything was done to make sure it was in. 5 star service throughout and a very happy family here. Will definitely recommend them."
John D - Infinity Hot Tub
"Done a great job for us in these difficult times, would recommend them."
Helen C - Palma Hot Tub
"We are absolutely over the moon with our hot tub which arrived in time for Christmas. Simon and his team have been outstanding. Best purchase we have made"
Clare W - Infinity Hot Tub
"Massive thank you to Simon and the team at Midlands hot tubs. Had our tub delivered and installed today just in time for Christmas. Delivery and installation was made to look easy. Can’t wait to start using it. Would highly recommend Simon and the team, happy to help whenever they can and fab communication keeping us informed as much as possible despite all the madness going on at the moment. Thank you!!!!!"
Tracy K - Fiji Hot Tub
"Had our hot tub installed yesterday and so happy with our purchase. I suffer with Osteoarthritis and Fibromyalgia and looking forward to spending quality relaxing time in our Fiji hot tub. Simon was full of helpful advice in helping us choose the right tub for my health issues. Only a phone call or message away for any advice.
Delivery and set up day went really well and really couldn't have been anymore happier with how Simon and his team all worked together.
Would highly recommended Midlands Hot Tubs."
Olli B - Fiji Hot Tub
"Big thank you to Simon and his team. Hot tub is in just in time for Christmas. Highly recommend Midlands hot tubs to anyone, A* service"
Sally B - Infinity Hot Tub
"My tub is here – Midlands Hot Tubs were brilliant – no frills, no fuss, just straight – My sort of firm!! Thank You"
Jo B - Fiji Hot Tub
"Our hot tub arrived today, due to the current mad world we are living in we had to wait a little longer but it’s here and just in time for Christmas — fantastic service.
Simon is very friendly and approachable , he was really helpful and explained everything clearly. He answered any questions and is happy to answer any future ones too. Would highly recommend Midland Hot Tub"
Nikki K - Palma Hot Tub
"I didn't realise how much I would look forward to relaxing in my hot tub after work each day! When it's been one of those days, and I really need the jets to massage away all of the physical and mental stresses it is a gamechanger - Best thing we ever did was buy a hot tub"
Sarah E - Fiji Hot Tub
"We have had Canadian hot tub from Simon at Midlands Hot tubs delivered in the last couple of weeks. It is fantastic and well worth the wait and we received great service."
Richard W - Ocean Elite Hot Tub
"Just had my hot tub delivered and installed by Simon, looks great with the lights and jets running. Great service and knowledge with the installation."
Jo T - Ocean Elite Hot Tub
"Absolutely loving my hot tub. I can’t recommend you guys enough. Simon lovely man so helpful explains everything. The advice given from start to finish was brill no pushy salesman talk. Very open and honest. Did have to wait a bit longer than expected but hey were in weird times cant be helped and worth the wait. Thank you Simon and team!"
Alexandra R - Santorini Hot Tub
"Excellent service - Love my tub 5*"
Trish G - Fiji Hot Tub
"Excellent service - Love my tub 5*"
Paul M - Sapphire Hot Tub
"Excellent products and service. Simon was professional and helpful from start to finish. Organised the crane to lift the tub in and kept us up to date every step of the way. Highly recommended 5☆☆☆☆☆"
Simon R - Happy Hot Tub
"Got our tub last week. Excellent, friendly, professional service from Simon, from initial consultation, through to delivery and installation. Would 100% recommend Midland Hot Tubs. Top Job!"
Steve M - Rhodes Hot Tub
"Absolutely excellent service from order to delivery and installation."
"Simon and his team not only get the job done but they do so in such a friendly way. I have no hesitation in recommending Midlands Hot Tubs.
We scoured around for quite a while trying to find a hot tub at the price we wanted to pay but importantly someone who would take the pain and risk away from the pretty daunting crane challenge and offer the full job including organising a crane for an over house lift as part of the service.
Simon was the only one we found, who offered this full and let’s face it ‘proper’ end to end service. No passing the buck like most other companies we spoke with.
And the thing is, he as you would expect, got a proper crane and at a far more competitive price than I was finding myself anywhere. Others could learn a lot from Simon and his team.
Anyway our tub is superb, the whole service from initial socially distanced visit to our house to give great advice and offer options to getting the tub running and handing over was superb. Especially since all this took place during the COVID crisis.
Who needs a holiday when you’ve got one of these! Thanks Simon"
Nina B - Fij Hot Tub
"Thank you Simon from Midlands Hot Tubs this was worth the wait so happy!"
Annette H - Arctic Lounger
"Thanks Simon for a friendly fantastic and smooth delivery, we love our lovely artic lounge hot tub
see you soon"
Shane E - Trident Elite Hot Tub
"Great communication, prices delivery and expertise when ordering our tub. Simon organised a Crane to get our tub placed in our garden as access space was limited, which helped smooth and safe delivery and placement.
Would completely recommend these guys for any tub needs. Thankyou."
Vicky O - Trident Elite Hot Tub
"Couldn’t be happier with our hot tub!
Simon was really helpful and knowledgable. Whole process was stress free- even with having the hot tub craned in due to limited space. Simon arranged everything which just made the day run so smoothly. Even gave us tips on how to reduce costs and changed the control panel on the day as he wasn’t happy with the original, nothing was too much trouble.
Very professional & friendly service, great prices and we can’t thank you enough!"
Lauren W - Trident Elite Hot Tub
"Thank you midlands hot tubs for brilliant service and explaining about our new hot tub it’s been a whole week and can’t recommend it enough! Thanks a lot guys"
Kate B - Infinity Hot Tub
"Brilliant service. Good advice and communication. Making the most of lockdown with our new tub!"
Michelle W - Infinity Hot Tub
"AMAZING - HIGHLY RECOMMENDED
Simon is a great bloke and we couldn't recommend him and his company enough.
Lovely, friendly service with a great range of tubs at great prices.
We got our hot tub delivered Friday and set up yesterday.
Simon gave us great service, right until the end and gave us all the information we needed and more.
We have got in it today as its now all ready to go and its brilliant.
Thank you so much x"
Samantha W - Ocean Elite Hot Tub
"Received my hot tub today, great service from Simon. Can't wait to get in it. Thanks"
"First class service and support. Simon went out of his way to get my hot tub up and running. Will definitely use again.
many thanks, Nigel"
"Simon came to the rescue last night and fixed the heater on our hot tub (very professional and stuck to government guidelines by keeping the 2m distance at all times). Woke up this morning and me and my family can now relax in our hot tub. This is just what our family needed to relax at these difficult times . Can not thank you enough ❤️❤️❤️❤️ #savethedayduringlockdown"
"Our hot tub had been out of action for over a year and we really wanted it fixed for our son's birthday. We contacted Simon and he quickly fixed our leaky pump and came out a few days later to fix the temperature control. Simon stayed for several hours to get it up and running and managed to do so in time for our son's party! Simon is great at what he does but also a genuinely nice guy! Thank you so much!"
"Our Brilliant and friendly service highly recommended if your thinking about buying a hot tube he is the best!"
"Fab company who go above and beyond! Simon was really helpful with the move of our hot tub. Very knowledgeable and was happy to come in the evening after work which was great for us! Would recommend Simon and his company to anyone! Thanks again for all your help!"
""Brilliant choice of hot tubs and expertise knowledge and even better prices. Hot tub is fantastic best I've ever been in, thank you so much. It’s amazing been in again tonight"
"Just had hot tub installed by Simon - we love it ! Purchasing was easy as gave us lots of info without any sales blarney & pressure to buy . Genuine & helpful . On the day of installation stayed late to ensure all was running properly & to show us how to maintain the water levels etc & offered assistance straight away day after when we had a few queries we had forgot to ask . Would recommend buying from Simon if you were thinking about purchasing a Hot Tub . Great service - he also recommended an electrician we could use for the installation for some last minute electrics we needed , who was also very helpful . Thanks Simon
"That's the Hot Tub serviced and a clean bill of Heath for another year of Hot Tub fun with family and friends. Brought from Simon a year ago and we've not had a single problem. Simon's advice has proved to be spot on ensuring we've not had any issues. Fully recommend to anyone thinking about getting one..... stop thinking about it and do it. You won't regret it. Thanks again Simon!!"
"Simon came all the way to Bracknell to fix our hot tub. Very professional service. Would have no hesitation in recommending him."